Agents in Consumer services

CNBC: Dazzle, Duckbill and Wajo route hard agent tasks to human workers

Personal-agent startups Dazzle AI, Duckbill and Wajo AI hand phone calls, bookings and CAPTCHAs to human workers when agents fail, CNBC reports; Duckbill sells an API for it. Meta doesn't use humans on Muse requests, it adds.

Why it matters: If you buy or build a consumer agent, ask which steps a person does and whether users are told, since those workers can see private requests.